Terms & Conditions

These General Terms and Conditions (“T&Cs”) including the Privacy Policy govern the offer and sale of products on www.jimmychoo.com/hk , www.jimmychoo.com/bn, www.jimmychoo.com/sg, www.jimmychoo.com/my, www.jimmychoo.com/mo, www.jimmychoo.com/tw, www.jimmychoo.com/id, www.jimmychoo.com/ph, www.jimmychoo.com/kh, www.jimmychoo.com/vn, www.jimmychoo.com/la, www.jimmychoo.com/mn, www.jimmychoo.com/mm, www.jimmychoo.com/tl

 

Please read these T&Cs carefully before ordering any products on this Site. By ordering any of our products on this Site, and signing/clicking 'I agree' to these T&Cs, you warrant that you are of the legal age in your jurisdiction, and therefore agree to be bound by these T&Cs including the Privacy Policy.

 

 

Use of this Site, which is owned by J. Choo Limited (10 Howick Place, London, SW1P 1GW United Kingdom; company registration number: 03185783, and licensed for operation to J. Choo (Asia) Limited of 16/F, One Peking Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR (Company Registration Number: 1537543) (“JIMMY CHOO”), is subject to the following legal terms.

 

Copyright and all other intellectual property rights in the content of this Site, including trademarks, names, logos displayed (the “Trademarks”) on this Site, are owned by JIMMY CHOO and/or its licensors. Except as expressly set out below, all rights reserved.

 

Content included on the Site may be accessed by you for your own internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this Site.

 

You may not delete or alter, in part or in whole, any copyright, trademark, intellectual property or other legal notices from any part of this Site.

 

You will keep any password assigned to you which permits access to this Site or any part of this Site strictly confidential and shall not divulge it to any other person. Unauthorised use of this Site, including, but not limited to, unauthorised entry into it, misuse of passwords or misuse of any other information, is strictly prohibited.

 

You may not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party's access to and/or use of this Site.

 

You may not attempt to gain unauthorised access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, "spam").

 

You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms.

 

Unless authorised in writing by JIMMY CHOO, JIMMY CHOO expressly prohibits linking of any part of this Site to or from any other Sites (including so-called "deep-linking").

 

You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or Sites on the Internet.

 

JIMMY CHOO may terminate your access and use of any part of this Site at any time without notice. By accessing the Site, you warrant and represent to the website that you are legally entitled to do so and to make use of the information made available via the Site.

 

To the maximum extent permitted by applicable law, JIMMY CHOO makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the Site. For the avoidance of doubt, warranties that may not be disclaimed under applicable law continue to apply.

 

External links may be provided for your convenience, but they are beyond the control of the Site owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk

 

You may withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the goods, or evidence to that fact, without giving any reason. Returns must be communicated in writing; a template for the return of goods can be downloaded from this Site but it is not mandatory. The cancellation period is 14 calendar days; the cancellation period runs from delivery of the good(s), or last good if the order is in multiple parts, or evidence to that fact. The goods must be returned 14 calendar days from the date the cancellation form is communicated to JIMMY CHOO, or its affiliate. JIMMY CHOO aims to process all returns within 48 hours of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days during sale periods. To the maximum extent permitted by applicable law, JIMMY CHOO, or its affiliates, are not obligated to issue any refunds if the goods are received later than 14 calendar days from the written communication of the cancellation of an order. Orders must be returned in one shipment and the return pro-forma invoice included in your parcel.

 

Returns must be made through our shipping partner DHL Express, using the prepaid returns label provided with your order where applicable. JIMMY CHOO is not liable for any returned goods which are not returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Failure to return goods using DHL does not affect your statutory rights.

 

JIMMY CHOO will not accept returns for any items that have been worn, exposed to damaging elements or if the JIMMY CHOO tags have been removed. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.

 

All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.

 

The original JIMMY CHOO shoe box is considered a part of the product and shoes returned without it may be sent back to the customer.

 

The amount paid for all undamaged, correctly returned products will be credited to the original purchaser's account excluding our delivery charges.

 

While we are unable to exchange items for alternative styles and colours, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item.

 

Nothing in these T&Cs affect any statutory rights you may have under applicable laws or regulations.

 

Jimmy Choo apparel items are available exclusively online and all pieces are limited edition. Apparel items are only available to purchase online or in selected stores via our In Store Ordering App. Please visit your nearest store for more information. Please note as apparel items are an online exclusive they cannot be returned in any Jimmy Choo store. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

 

Swimwear items may be returned providing they are in original condition with original labels attached. The underwear protective slip must also be intact. Please note items that have been worn, used, altered or damaged will not be accepted.

 

• Due to the bespoke nature of the service, payment will be taken in full, 24-72 hours after the order is placed.

 

• JIMMY CHOO shall aim to deliver the product within 10 weeks of the order confirmation; the delivery of an order is subject to the availability of materials and JIMMY CHOO reserves the right to amend the delivery time as necessary. Please note there is an additional 2-week lead time for items made in Crystal.

 

• JIMMY CHOO shall be entitled to refuse any monogramming of initials which would result in an offensive word in any language at its sole discretion.

 

• For store purchases: delivery of goods will be to the store of purchase for collection by the Customer. If the goods are not collected within 30 days of delivery to the store, JIMMY CHOO may dispose of the goods at its discretion without liability to the customer.

 

• JIMMY CHOO shall be responsible for delivery of the goods and title shall pass on delivery of the order.

 

• MADE-TO-ORDER is not available to ship to China or Hong Kong, China.

 

• The shipment of exotic skins is subject to jurisdictional laws; as the Customer you are responsible for ensuring that the requested exotic material or skin can be shipped to your respective region/address. For more information please refer to https://www.cites.org/.

 

• Once your order has been placed, due to the bespoke nature, we are unable to cancel or amend the order.

 

• Should the order be cancelled for whatever reason, after 48 hours of the placement of an order, JIMMY CHOO shall not be liable to refund any direct or indirect costs borne by the Customer, including purchase price, delivery costs and taxes.

 

• Requests to amend the order are only possible within 48 hours of order placement. Any amendments thereafter will result in the order being cancelled, you will be charged 100% of the total order value and a new order will need to be placed.

 

• Fabric colours and materials may vary. J. Choo Limited cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis.

 

• Please be aware that the image seen is a mocked visual representation of how your MADE-TO-ORDER item should look and there may be slight colour/material variations in the actual product you receive.

 

• JIMMY CHOO reserves all of its intellectual property rights in the designs of MADE-TO-ORDER products. Therefore, the design, as defined by the email confirmation order, is not unique to the customer.

 

JIMMY CHOO X PRETTY GUARDIAN SAILOR MOON MADE-TO-ORDER CRYSTAL BOOTS:

 

• This item can be personalised with your name and limited edition number.

 

• Once your order is placed, Customer Services will be in touch to confirm your personalisation.

 

• As each boot is one-of-a-kind and made-to-order, your order will be delivered in October 2023.

 

Customers will be charged in HKD, SGD, MYR, THB, MOP, TWD, IDR, PHP, KHR or VND depending on which region their shipping jurisdiction falls under. For those customers with payment methods not denominated in these currencies, the final price paid will depend on the exchange rate on the day the purchase has been made. The region the Site will be viewed in depends on your location and your IP address.

 

Any promotion code issued to you cannot be transferred onto a new order and we do not offer cash or store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.

 

While we provide our pricing guidelines, which we at JIMMY CHOO will follow business wide, we are not responsible for the prices they may decide on. We are therefore unable to price match any retailer.

 

JIMMY CHOO is committed to fair and transparent pricing.

 

As we are an international company with a base in Hong Kong, any transactions placed outside of Hong Kong may appear as international. Depending on your payment method, you may be subjected to a bank fee and as this is a bank charge we regret we are unable to influence this. Please note these fees are non-refundable by JIMMY CHOO.

 

Please ensure you read these Voucher Code T&Cs before using a gift voucher: a) Discount codes and gift codes (“Voucher Codes”) may be used by residents of Hong Kong, Singapore, Malaysia, Thailand, Macau, Indonesia, Philippines, Cambodia, Vietnam, Brunei, Laos, Mongolia, Myanmar (Burma) and Timor-Leste, aged 21 years or over. b) Voucher Codes may be offered from time-to-time which may apply in respect of any, or certain specified, purchases made though this Site. c) Voucher Codes are only redeemable online and are not recognised in-store. d) Voucher Codes are non-transferable so may only be used by the customer to whom they are issued and there is no cash alternative. e) Each Voucher Code is only valid for a single transaction; any remaining amount is not exchangeable with cash, store credit, or another voucher, and will be automatically forfeited if not used before its expiration date. f) Voucher Codes cannot be used in conjunction with any other promotion, voucher code or offer, including but not limited to discounted sale items. g) Voucher Codes will be considered null and void after the expiration date. h) Voucher Codes will not be replaced when lost, damaged or stolen, and will be considered null and void if tampered with. i) The terms and conditions of use relating to any Voucher Code will be specified at the time of issue. j) The rules set out in these Voucher Code T&Cs are subject to change; JIMMY CHOO reserves the right to amend these Voucher Code T&Cs without prior notice. k) JIMMY CHOO reserves the right to verify the validity of any Voucher Code and to declare null and void:

 

i. any Voucher Code used by a customer, which in the opinion of JIMMY CHOO has been tampered with;

 

ii. any Voucher Code a customer submits which is not in accordance with these Voucher Code T&Cs; or

 

iii. any Voucher Code of any customer who has in the opinion of JIMMY CHOO, engaged in conduct in entering the Voucher Code which is fraudulent, misleading, deceptive, generally damaging to the goodwill or reputation of JIMMY CHOO or illegal.

 

l) To the maximum extent permitted by applicable law, JIMMY CHOO shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss), or for any personal injury suffered or sustained, in connection with any Voucher Code transaction. JIMMY CHOO is not responsible for any incorrect or inaccurate information, either caused by any of the equipment or programming associated with, or utilised by the Voucher Code, or for any technical error, or any combination thereof that may occur in the course of the administration of any Voucher Code including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of entries. m) If for any reason the Voucher Code is not capable of being used, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any causes beyond the control of JIMMY CHOO, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this Voucher Code, JIMMY CHOO may cancel the Voucher Code. n) JIMMY CHOO reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and cancel, terminate, modify or suspend the Voucher Code. o) The promoter is JIMMY CHOO, a limited liability company formed under the laws of Hong Kong, with offices at 16/F, One Peking Road, Tsim Sha Tsui, Kowloon, Hong Kong. p) If you have any questions about a Voucher Code, you can contact our Consumer Services team using the address above.

 

Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods. Pre-order and MADE-TO-ORDER goods will be delivered as specified at the time of ordering. Risk passes to the customer on delivery of the items; any damage prior to delivery is the responsibility of JIMMY CHOO, or its affiliate(s).

 

Orders placed in a JIMMY CHOO store by our staff using this Site on behalf of the customer – “IN STORE ORDERS” – are paid for at the point of order. If for the reasons given above JIMMY CHOO does not accept your IN STORE ORDER, you will receive an email to notify you of cancellation and refund. If you have placed the order in a Jimmy Choo concession, you may be contacted by the concession store directly regarding your refund. “IN STORE ORDERS” can be delivered either to your personal address or to one of our boutiques. This is dependent on where you are ordering from.

 

Excepting IN STORE ORDERS and MADE TO ORDER You will be charged at the point of dispatch and not before. In the event your order is cancelled your transaction with JIMMY CHOO will be cancelled and you will not be charged.

 

We are unable to ship styles which include python skin to countries outside of the EU due to custom restrictions

 

All orders and pre-orders are subject to availability. All products displayed on our website are available for dispatch from our Warehouse; however some items may be on pre-order, meaning we are awaiting delivery to our warehouse. Pre-ordering means you may make payments in advance to JIMMY CHOO to ensure you have priority of receiving this item.

 

Products are for your own personal use and not for resale. JIMMY CHOO reserves the right to restrict multiple purchases of one style made by the same customer or to be shipped to the same shipping address.

 

The content included on this Site is provided on an "as is" basis. To the maximum extent permitted by applicable law, JIMMY CHOO does not give any other warranty, or make any representation including without limitation that the content included in this Site is complete or accurate or up to date. JIMMY CHOO reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.

 

To the maximum extent permitted by applicable law, JIMMY CHOO will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by JIMMY CHOO's negligence.

 

To the maximum extent permitted by applicable law, JIMMY CHOO does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.

 

From time to time, JIMMY CHOO may change, alter or modify these T&Cs. Any changes to these T&Cs will be posted on this Site and notified to you. You should carefully read the amendments and provide your consent to it. Your consent and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified T&Cs, but will not affect any orders already placed by you. If you do not agree to the modified T&Cs, you should cease use of this Site.

 

These T&Cs may be translated into local language to meet formality requirements on the use of local language in the relevant jurisdictions. In such circumstances, both texts are equally original and in case of inconsistency or different interpretation between both texts, the local language shall be deemed to be automatically amended to conform with and to make it consistent with the relevant English text.

 

These T&Cs shall be governed by and interpreted in accordance with the courts of Hong Kong SAR. The courts of Hong Kong SAR shall have non-exclusive jurisdiction to hear all disputes arising in connection with these T&Cs.