Do I need a Jimmy Choo account to request a return? You do not need to create an account to process a return.To request a return or exchange, submit your request here by entering your order number and email address.For further enquiries relating to returns and exchanges, please click here. Related articles How do I return or exchange an item? What is your online returns policy? How will I know the delivery times and charges? Terms & Conditions Do you offer a repair service?