Terms & Conditions

These General Terms and Conditions (T&Cs) including the Privacy Policy govern the offer and sale of products on row.jimmychoo.com.

Please read these T&Cs carefully before ordering any Products on this website. By ordering any of our Products on this website, you agree to be bound by these T&Cs including the Privacy Policy.

 

Use of this Site, which is owned by J. Choo Limited (JIMMY CHOO) of 10 Howick Place, London, SW1P 1GW United Kingdom (Company Registered Number: 03185783) (VAT Number: GB 849150905), is subject to the following legal terms.

 

Copyright and all other intellectual property rights, in both the content of this Site, including trademarks, names, logos displayed (the “Trademarks”) on this Site are registered and unregistered Trademarks owned by JIMMY CHOO. Copyright © 2013 J. Choo Limited. Except as expressly set out below, all rights reserved.

 

Content included on the Site may be accessed by you for your own internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this Site.

 

You may not delete or alter, in part or in whole, any copyright, trade mark, intellectual property or other legal notices from any part of this Site.

 

You will keep any password assigned to you which permits access to this Site or any part of this Site strictly confidential and shall not divulge it to any other person. Unauthorised use of this Site, including, but not limited to, unauthorised entry into it, misuse of passwords or misuse of any other information, is strictly prohibited.

 

You may not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party's access to and/or use of this Site.

 

You may not attempt to gain unauthorised access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, "spam").

 

You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms.

 

Unless authorised in writing by JIMMY CHOO, JIMMY CHOO expressly prohibits linking of any part of this Site to or from any other Sites (including so-called "deep-linking").

 

You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or Sites on the Internet.

 

JIMMY CHOO may terminate your access and use of any part of this Site at any time without notice. By accessing the Site, you warrant and represent to the website that you are legally entitled to do so and to make use of the information made available via the Site.

 

J. Choo Limited makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the Site.

 

External links may be provided for your convenience, but they are beyond the control of the Site owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

 

You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the Goods, or evidence to that fact, without giving any reason. Returns must be communicated in writing; a template for the return of goods can be downloaded from this Site but it is not mandatory. The cancellation period is 14 calendar days; the cancellation period runs from delivery of the good(s), or last good if the order is in multiple parts, or evidence to that fact. The goods must be returned 14 calendar days from the date the cancellation form is communicated to JIMMY CHOO, or affiliate. JIMMY CHOO aim to process all returns within 48 hours of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days during sale periods. JIMMY CHOO, or affiliate, is not obligated to issue any refunds if the goods are received later than 14 calendar days from the written communication of the cancelation of an order. Orders must be returned in one shipment and the return pro-forma invoice included in your parcel.

 

Returns must be made through our shipping partner DHL Express, using the prepaid returns label provided with your order where applicable. JIMMY CHOO is not liable for any returned goods which are not returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Failure to return goods using DHL does not affect your statutory rights.

 

JIMMY CHOO will not accept returns for any items that have been worn, exposed to damaging elements or if the JIMMY CHOO tags have been removed. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.

 

All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.

 

The original JIMMY CHOO shoe box is considered a part of the product and shoes returned without it may be sent back to the customer.

 

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). If you are located outside the EU you will be required to pay additional taxes and duties on exchange items.

 

All undamaged, correctly returned products will be credited to the original purchaser's account excluding delivery charges.

 

While we are unable to exchange items for alternative styles and colours, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item. Please note any duties and taxes will be incurred again as per exchanges.

 

Jimmy Choo Apparel is available exclusively online and all pieces are limited edition. Apparel items are only available to purchase online or in selected stores via our In Store Ordering App. Please visit your nearest store for more information. Please note as apparel items are an online exclusive they cannot be returned in any Jimmy Choo store. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

 

Swimwear items may be returned providing they are in original condition with original labels attached. The underwear protective slip must also be intact. Please note items that have been worn, used, altered or damaged will not be accepted.

 

• Due to the bespoke nature of the service, payment will be taken in full, 24-72 hours after the order is placed.

 

• JIMMY CHOO shall aim to deliver the product within 12 weeks of the order confirmation; the delivery of an order is subject to the availability of materials and JIMMY CHOO reserves the right to amend the delivery time as necessary. Please note there is an additional 2-week lead time for items made in Crystal.

 

• JIMMY CHOO shall be entitled to refuse any monogramming of initials which would result in an offensive word in any language at its sole discretion.

 

• For store purchases: delivery of goods will be to the store of purchase for collection by the Customer. If the goods are not collected within 30 days of delivery to the store, JIMMY CHOO may dispose of the goods at its discretion without liability to the customer.

 

• JIMMY CHOO shall be responsible for delivery of the goods and title shall pass on delivery of the order.

 

• Made-to-Order is not available to ship to China or Hong Kong, China.

 

• The shipment of exotic skins is subject to jurisdictional laws; as the Customer you are responsible for ensuring that the requested exotic material or skin can be shipped to your respective region/address. For more information please refer to https://www.cites.org/.

 

• Once your order has been placed, due to the bespoke nature, we are unable to cancel or amend the order.

 

• Should the order be cancelled for whatever reason, after 48 hours of the placement of an order, JIMMY CHOO shall not be liable to refund any direct or indirect costs borne by the Customer, including purchase price, delivery costs and taxes.

 

• Requests to amend the order are only possible within 48 hours of order placement. Any amendments thereafter will result in the order being cancelled, you will be charged 100% of the total order value and a new order will need to be placed.

 

• Fabric colours and materials may vary. J. Choo Limited cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis.

 

• Please be aware that the image seen is a mocked visual representation of how your MADE-TO-ORDER item should look and there may be slight colour/material variations in the actual product you receive.

 

• JIMMY CHOO reserves all of its intellectual property rights in the designs of MADE-TO-ORDER products. Therefore, the design, as defined by the email confirmation order, is not unique to the customer. b) These terms and conditions are subject to change at any time without prior warning. Governing Law a) These terms and conditions shall be governed by English Law.

 

Customers will be charged in USD, GBP, EUR, JPY, AED, HKD, KRW, CNY, AUD or CAD depending on which region their shipping country falls under. For those customers with payment methods not denominated in these currencies, the final price paid will depend on the exchange rate on the day the purchase has been made. The region the website will be viewed in depends on your location and your IP address.

 

Any promotion code issued to you cannot be transferred onto a new order and we do not offer cash or store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.

 

While we provide our pricing guidelines, which we at JIMMY CHOO will follow business wide, we are not responsible for the prices they may decide on. We are therefore unable to price match any retailer.

 

JIMMY CHOO is committed to fair and transparent pricing and we are not obligated to issue any form of refund. However, should you still be within your returns period and we are still offering the item to purchase on our website, we may consider the merits of each individual case.

 

As we are an international company based in the UK, any transactions placed outside of the UK may appear as international. Depending on your payment method, you may be subjected to a bank fee and as this is a bank charge we regret we are unable to influence this. Please note these fees are non-refundable by JIMMY CHOO.

 

Please ensure you read the Terms & Conditions before using a gift voucher. RESTRICTIONS a) Discount codes and gift codes (“Voucher Codes”) may be used by residents of the UK and Worldwide, aged 16 years or over. b) Voucher Codes may be offered from time-to-time which may apply in respect of any, or certain specified, purchases made though this Website. c) Voucher Codes are only redeemable online and are not recognised in-store. d) Voucher Codes are non-transferable so may only be used by the customer to whom they are issued and there is no cash alternative. e) This Voucher Code is only valid for a single transaction; any remaining amount is not exchangeable with cash, store credit, or another voucher, and will be automatically forfeited. f) Voucher Codes cannot be used in conjunction with any other promotion, voucher code or offer, including but not limited to discounted sale items. g) Voucher Codes will be considered null and void after the Expiration Date. h) Voucher Codes will not be replaced when lost, damaged or stolen, and will be considered null and void if tampered with. i) The terms and conditions of use relating to any Voucher Code will be specified at the time of issue. j) The rules set out in these Terms and Conditions are subject to change; JIMMY CHOO reserves the right to amend these terms and conditions without prior notice. k) The Company reserves the right to verify the validity of any Voucher Code and to declare null and void: i) any Voucher Code used by a customer, which in the opinion of JIMMY CHOO has been tampered with; ii) any customer who submits a Voucher Code that is not in accordance with these Terms & Conditions; iii) any customer who has in the opinion of JIMMY CHOO, engaged in conduct in entering the Voucher Code which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Company. l) In the event of any dispute, the decision of JIMMY CHOO is final. m) The Company shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss), or for any personal injury suffered or sustained, in connection with any Voucher Code transaction except for any liability which cannot be excluded by law. The Company is not responsible for any incorrect or inaccurate information, either caused by any of the equipment or programming associated with, or utilised by this Voucher Code, or for any technical error, or any combination thereof that may occur in the course of the administration of any Voucher Code including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of entries. n) If for any reason this Voucher Code is not capable of being used, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any causes beyond the control of the Company, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this Voucher Code, the Company reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the Voucher Code. o) By entering this Voucher Code & accepting the Terms & Conditions, you agree to allow JIMMY CHOO, and other JIMMY CHOO brands to use your personal details for marketing purposes. Your details will not be passed to any third parties except the uses outlined in our Privacy Policy. p) The promoter is JIMMY CHOO, a limited liability company formed under the laws of England, with offices at 10 Howick Place, London, SW1P 1GW. q) If you have any questions about a Voucher Code or our Privacy Policy you can contact our Consumer Services team using the address above.

 

Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods. Pre-order and Made-to-Order goods will be delivered as specified at the time of ordering. Risk passes to the customer on delivery of the items; any damage prior to delivery is the responsibility of JIMMY CHOO, or affiliate.

 

Orders placed in JIMMY CHOO store on this website on behalf of the Customer – “IN STORE ORDERS” – are paid for at the point of order. If for the reasons given above JIMMY CHOO does not accept your IN STORE ORDER, you will receive an email to notify you of cancellation and refund. If you have placed the order in a Jimmy Choo concession, you may be contacted by the concession store directly regarding your refund. “IN STORE ORDERS” can be delivered either to your personal address or to one of our boutiques. This is dependent on where you are ordering from.

 

Excepting IN STORE ORDERS and Made-to-Order You will be charged at the point of dispatch and not before. In the event your order is cancelled your transaction with JIMMY CHOO will be cancelled and you will not be charged.

 

We are unable to ship styles which include python skin to countries outside of the EU due to custom restrictions

 

All orders and pre-orders are subject to availability. All products displayed on our website are available for dispatch from our Warehouse; however some items may be on pre-order, meaning we are awaiting delivery to our warehouse. Pre-ordering means you may make payments in advance to JIMMY CHOO to ensure you have priority of receiving this item.

 

Products are for you own personal use and not for resale. JIMMY CHOO reserve the right to restrict multiple purchases of one style made by the same customer or to be shipped to the same shipping address.

 

The content included on this Site is provided on an "as is" basis. JIMMY CHOO does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this Site is complete or accurate or up to date. JIMMY CHOO reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.

 

JIMMY CHOO will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by JIMMY CHOO's negligence.

 

JIMMY CHOO does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.

 

You agree that JIMMY CHOO may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. For more information please refer to our Privacy Policy.

 

From time to time, JIMMY CHOO may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease use of this Site.

 

These legal terms shall be governed by and interpreted in accordance with the courts of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to hear all disputes arising in connection with these conditions.

 

Online Dispute Resolution – For EU Resident Customers Only

The European Commission provides an online dispute resolution platform which may be accessed here: http://ec.europa.eu/consumers/odr/

 

DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS

These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

 

Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments. Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union. Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time. Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery. Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

 

2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee and the Express Carrier (“Agreement”). 2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.

 

3. DHL Express Network Terms and Conditions of Carriage.

3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below: Deliveries and Undeliverable Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee’s address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper. Inspection DHL has the right to open and inspect Shipments without notice. DHL’s Liability DHL’s liability is expressly limited to direct loss and damage only and cannot exceed per kilo/lb limits pursuant to Section 6. Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention before or after acceptance of the Shipment. If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air. DHL’s liability in respect of any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash value and shall not exceed: - an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or - an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road. Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage. Time Limits for Claims All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims. Delayed Shipments and Money-Back Guarantee DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays. Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service. Circumstances Beyond DHL’s Control DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; “Force Majeure”, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action. International Conventions If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL’s liability for shipment loss or damage. Routing Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places. Governing Law Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law. 3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

 

4.1. Customs Broker: 4.1.1 may performs customs declaration of Express Shipments; 4.1.2. may pay customs and other fees, including interest and penalty, in respect of the goods declared by the Customs Broker in the name and on behalf of the Consignee in accordance with the procedure established in the applicable laws; 4.1.3. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email; 4.1.4. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments. 4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request. All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF. 4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost 4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

 

5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice. 5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them. 5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

 

6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder. 6.2. The Consignee must pay for the Customs Broker’s services. 6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.

 

7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.