For all Standard and Express orders, you can manage your delivery via the DHL Express On Demand Delivery tool available on the DHL website.
Shortly after shipment of your order, you will receive a notification by email/SMS from DHL with your waybill number (tracking reference). This will include a link to On Demand Delivery (ODD). DHL offers the flexibility to amend your delivery whilst your order is in transit using this tool.
Through the link, you will be able to access and customise your delivery based on the options listed below:
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Schedule Your Delivery: for when you may not be in to receive your delivery, a new delivery date can be selected up to 7 calendar days following the originally scheduled date.
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Vacation On Hold: for times you may be away, a new delivery date can be scheduled, up to 30 calendar days. In destinations where applicable you can also choose an approximate timeframe to receive your delivery.
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Collection from a DHL Service Point: if it’s more convenient, for destinations enabled with this service, you can collect your order from a DHL Service Point/Parcel Locker. DHL will show you the nearest Service Points available, so you can select which one is best for you. They’ll then contact you to let you know when your order is ready to collect, along with how long you have to pick up your delivery. To collect your parcel from a DHL Service Point you’ll need to bring with you two forms of ID:
- A photographic ID (e.g. passport or driving license)
- Your email/SMS notification from DHL