1
Request Return
Enter your order number and email address in the “Order Status & Returns” section of the sign-in page
2
Select Return Option
Select to return items from your order either for an exchange or refund
3
Send your Return
Carefully package your items and send them back to us, following the guidelines on your returns note
4
We'll be in touch
We’ll process your refund or ship your exchange once your original order is with us. You’ll receive an email confirmation to keep you updated
How To Return Or Exchange Your Online Purchase:
You can return or exchange items purchased online in selected Jimmy Choo Stores. You will need to present your returns documents at the time of the return or exchange. Our in-store associates will be on hand to assist with the return for a refund, as well as a new purchase of your preferred item. Credit for your returned item(s) will be refunded back to your original payment method only, and you will receive an email confirming the completion of return processing.
You can return or exchange items purchased online in New Bond Street, London flagship store.
Alternatively, we are pleased to offer a free returns collection service for all orders that meet the terms of our Returns Policy. We kindly ask that you use only the DHL Express prepaid label provided with your order to return all items back to us. Jimmy Choo is not liable for any goods that are not returned in this way or where an alternative carrier is used.
To arrange your free returns collection service, please follow the below steps:
- To register an item for a return please sign into your account or go to Order Status & Returns, both can be found here.
- Select the item to return or exchange and enter the reason (selecting the exchange size where applicable). Please read the conditions of return and tick to accept.
- Carefully pack your returns including the preprinted returns note.
- Attach the preprinted DHL Express returns label to the outside of the package and leave the parcel open but ready to seal, for the driver to inspect where necessary.
- Contact DHL Express to return your order: either via Phone, Online or at a DHL Drop Off location
Phone: Please click here to find your local DHL Express contact number to arrange a collection. Quote the 10 digit waybill number of the prepaid returns label enclosed with your order. This number will also serve as your tracking reference.
Online: Alternatively, you can book a collection under the link here, following the steps. You will need the 10 digit waybill number of the prepaid returns label enclosed with your order.