Returns Period:
You have 14 days from receipt of your order, to advise us of your intention to return or exchange. You then have a further 14 days to return the goods back to us. Returns outside this period may not be accepted. The same policy applies to both full-price and markdown items.
Condition Of Return:
All Jimmy Choo items need to be returned in an unmarked, unused condition with the original packaging including dust bag(s) and authenticity cards. The branded shoe box is considered as part of the product and should be returned in a protective shipping box.
Due to the delicate nature of our soles, shoes should be tried on a clean dry protected surface (e.g. a carpeted surface) and away from any moisture. Shoes that are returned without a box, in a damaged box, with marked soles or missing components such as the dust bag(s) may not be accepted, and will be sent back to the delivery address used in the original order. If you notice any marks on the soles upon receipt of your order, please notify Customer Services immediately and do not attempt to wipe the marks off with a damp cloth to avoid staining the leather soles.
Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
Method Of Return:
We kindly ask that you use the New Zealand Courier pre-paid shipping label provided to you by Customer Service and follow the return instructions on this page and on the return documents.
Please note that Jimmy Choo is not liable for any goods that are not returned in this way.
We ask that items purchased online are returned from the same country to which they were delivered. This is to ensure your return is covered by our free returns service and is processed as quickly as possible.
Cancellations:
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 14 working days of receipt. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, Customer Services or by email to Customer Services.