If you think you have received a defective or incorrect item, please contact Customer Services with the following information:
- Your proof of purchase/order number
- A short description of the issue
- Supporting images
An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 1 year after delivery.
We do not consider damage that has occurred through wear to be a fault; you may refer to our Care and Repair page or further information.
Our Customer Services Team will then be in touch to advise the next steps.
All damaged returns are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether quality issue may have been caused through wear or by trying the item on without following our Returns Policy guidelines. We may be able to offer to repair your item but please note that repairs are not guaranteed.
In the event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.