Request Return
Enter your order number and email address in the “Order Status & Returns” section of the sign-in page
Select Return Option
Select to return items from your order either for an exchange or refund
Send your Return
Carefully package your items and send them back to us, following the guidelines on your returns note
We'll be in touch
We’ll process your refund or ship your exchange once your original order is with us. You’ll receive an email confirmation to keep you updated
You can return or exchange items purchased online in our Newmarket Store, Auckland.
You will need to present your returns documents at the time of the return or exchange. Our in-store associates will be on hand to assist with the return for a refund, as well as a new purchase of your preferred item. Credit for your returned item(s) will be refunded back to your original payment method only, and you will receive an email confirming the completion of returns processing.