Privacy And Cookies Policy
At Jimmy Choo, we take your privacy and trust very seriously. This privacy and cookies policy ("Privacy Policy") is intended to outline how any personal data collected from you via https://www.jimmychoo.com/au and https://www.jimmychoo.com/nz (the "Website") or in one of our stores located in Australia or New Zealand, will be protected, used, stored and processed by us to communicate with you and to deliver you excellent service.
Your privacy is at our heart and we see this as fundamental to having a trusting and intimate relationship with each of our clients.
About Jimmy Choo
The operator of this website is Capri (Australia) Pty Ltd ABN 74 633 146 755 NZBN 9429049306507 (“Capri Australia”) which is located at Level 3, 112 Castlereagh Street, Sydney, NSW, 2000, Australia. This Privacy Policy applies to Capri Australia and its related entities, including J. Choo Limited ("Jimmy Choo", "our", "we", or "us"), is located at 10 Howick Place, London, SW1P 1GW, United Kingdom (Company Registered Number: 03185783) (together "we", "us" and "our").
This Privacy Policy does not apply to websites that you may be able to access via links on the Website and/or activities offered by third parties. Please ensure you review any relevant policies on any third party websites before proceeding. Jimmy Choo is not responsible for the collection or use of your personal information from these third party websites. Jimmy Choo is part of the Jimmy Choo Group, which is part of the Capri Holdings Limited fashion group (“CAPRI”). Capri Australia is part of CAPRI. Capri Australia will remain your point of contact for data processed / marketing activities undertaken by us and any member of the Jimmy Choo Group. You can find further information about the Jimmy Choo Group here.
What personal information do we collect from you and how?
We collect and process the following types of information about you:
1. Information we collect about you:
We will try and collect your personal information directly from you wherever possible. We collect your personal information from you:
• when you sign up to our newsletter or updates;
• when you enter competitions and prize draws;
• when you register with the Website, by phone or by email, or provide personal information which you complete, or which we complete at your request in-store via a store card;
• when you place an order on our Website;
• if you ask us to keep in touch with you;
• if you ask us to receive personalised online content such as targeted advertising;
• if you complete a survey or send us feedback about our products, Websites or stores; or
• if you contact or correspond with us (for example, by phone, email or otherwise) to find out more about a product or our after sale care and support services, to report a problem with the Website or a product or for any other reason.
The personal information you give us may include your first and surname, title, gender, birthdate (day and month), email address, phone number, address, financial information (such as credit or debit card details), as well as shipping address, billing address, and any other information that you consider necessary to provide us with.
We also use certain tools, such as cookies, to collect information about your visit to the Website. Please refer to the “WHAT ARE COOKIES? WHY DO WE USE THEM?’ heading for more information in this regard. The information collected from you via our Website will be matched with personal information you may have given us in our stores. This is to help us ensure that the personal information we hold about you is kept accurate and up to date.
You can choose not to provide your personal information to us, however, it may mean that we will be unable to provide you with the products or services requested.
2. Information other Jimmy Choo Group members collect about you
This is information we receive about you when you make a purchase in one of our stores or concession stores if you have completed a store personal information card. These stores will also provide us with a record of your transaction.
3. Information we receive from other sources about you
We work closely with third parties, for example, business partners, sub-contractors for technical, payment and delivery services, advertising networks, analytics providers and search information providers. If we receive information about you from them, we will always seek assurances that they are providing information to us in accordance with applicable data and privacy protection laws and that they are transparent with you that they may share your information with us. We may use this information to update our records about you to keep them accurate.
Why do we use your personal information?
We may use and share non-personal information we receive or collect from you without restrictions.
Jimmy Choo may use and disclose the above personal information held about you for the following purposes:
• to carry out obligations arising from any contracts entered between you and us and to provide you with information, products and services that you request from us, i.e. to process and complete your orders and to process your payments;
• to remind you of products you have placed in your basket on the Website, but have not purchased;
• to help us identify you and accounts you hold with us;
• to manage and improve the Website and the services we provide through the Website;
• to tailor our Website content to your needs and preferences;
• to manage the security of the Website and information collected via the Website;
• to provide other services requested by you, as described when we collect the information;
• to prevent, detect, and investigate fraud, security breaches, violations of law, and other misuse of the Website, and to enforce our General Terms and Conditions, which you can find here;
• to address any enquiries, correspondence, concerns or complaints you have raised;
• for our internal operations, including data analysis, testing, research, statistical purposes and troubleshooting;
• to notify you about changes to any element of the Website;
• to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;
• to measure and understand the effectiveness of advertising we provide to you and others;
• to deliver relevant advertising to you, for example, newsletters;
• to make suggestions and recommendations to you about other products or services that may be of interest to you;
• to carry out research and analysis of your information (including purchase information) as this helps us understand our clients better, who they are and how they interact with the Jimmy Choo Group;
• to improve and ensure the security of the Website (for example, for statistical, testing and analytical purposes, troubleshooting);
• to ensure that you know about any changes to the terms of this Privacy Policy;
• to facilitate the sale, transfer or divestiture of all or a portion of our business or assets;
• any other purpose you consent to; and/or
• any other purpose we are legally permitted or required to use or disclose your information for.
Where we request your consent for our use of your personal information, by ticking the appropriate consent box or otherwise communicating your consent (for example, by email, providing non mandatory information, verbally in-store or on a store card), you consent to our use of that personal information for the purposes covered by the specific consent that you have given.
We may also use your personal information when carrying out automated decision-making and profiling for the purpose of identifying what information or advertising you might like to see from us, for example, by creating individual or group profiles. Where you have consented, we may also share your information with members of the Jimmy Choo Group and concession stores for marketing purposes.
We will combine the information we collect, with information provided to us by other members of the Jimmy Choo Group and concession stores. We will use this information and the matched information for the purposes set out in this Privacy Policy.
Marketing newsletters and keeping in touch with you
We will, if you have given us your consent, provide you with information about products, services, events, sales and marketing from the Jimmy Choo Group (including personalised online content and advertising through Jimmy Choo websites, social media platforms or our online partners).
If you are registered, you can also manage your preferences by updating / changing your privacy settings of your account. You can unsubscribe at any time.
We will not share your personal information with businesses outside the Jimmy Choo Group, without your explicit prior consent, for them to contact you for marketing purposes (except if they are contacting you on behalf of the Jimmy Choo Group).
How do we store and protect your data?
Data we collect from you is transferred to, processed and stored by ENTSERV SCHWEIZ GMBH (a DXC Technology company) (“DXC”) with its registered office address at Neue Winterthurerstrasse 99, 8304 Wallisellen, Switzerland, a service company to the Jimmy Choo Group. Switzerland’s data protection regime meets the EEA standards, according to the European Commission.
We endeavour to protect your personal information by storing it on secure servers and by using technical and organisational security measures to safeguard your personal information and to reduce the risk of loss, misuse, and unauthorised access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access controls. Please understand, however, that no system is perfect or can guarantee that unauthorised access or theft will not occur.
Where we have given you (or where you have chosen) a password which enables you to access restricted areas of the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Transmission of information via the Internet is not completely secure. We will do our best to protect your personal information but we cannot guarantee the security of data transmitted via the Website; any transmission is therefore at your own risk. Once we have received your personal information, we will use strict procedures and security features (as mentioned above) to try and prevent unauthorised access.
Who will we share your personal data with?
Your personal information may be stored in a database that we, as well as other members of the Jimmy Choo Group, can access. We do this to help us organise our databases efficiently and understand how our clients may make purchases in different parts of the world. We will remain your point of contact. We will also share your personal information with DXC who provide data storage facilities to us.
We may also share your personal information with the following categories of selected third parties in accordance with this Privacy Policy:
• service providers (for example, IT services), business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, and affiliate and rewards programs);
• analytics and search engine providers that assist us in the improvement and optimisation of the Website;
• law enforcement or regulatory agencies, or authorised third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user or any third party to legal risks or liability; and
• other business entities, in the case of a merger, sale, transfer or divestiture of all or a portion of our business or assets. Should such an event occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information.
These third parties who may receive your personal information will process that information for the purposes specified above and in accordance with applicable law.
Data transfers
We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected (including to the UK, US, Ireland, Germany) and your personal information may be processed and stored outside your country of residence. These countries may not have the same data and privacy protection laws as the country in which you initially provided the information. However, when we transfer your information to other countries, we will take appropriate measures to adequately protect that information as described in this Privacy Policy and in accordance with applicable law.
Third party websites and their own policies
The Website might, from time to time, contain links to third parties websites and other company websites, which are part of the Jimmy Choo Group or CAPRI, which may have their own Privacy Policies. Jimmy Choo is not responsible for those websites, the activities and practices that take place on those websites or the relevant associated privacy policies.
Why do we retain your data and how can you access it?
We will not store your personal information for longer than we need to use it in accordance with this notice. Unless we let you know otherwise, we will keep your personal information as long as you remain a client with us or continue to wish to keep in touch with us.
We may nevertheless continue to keep your information in a form that doesn’t identify you. If you have not agreed that we may use your personal information for marketing purposes, we will still keep your personal information for 6 years after you have made a purchase from us.
What are your rights?
You have the following rights with regard to your personal information:
• Access. You have the right to access personal information we hold about you. We will need you to prove your identity before we release any personal information to you. In accordance with applicable law, we may charge a fee which reflects our reasonable costs of providing you access. We will notify you of any such fee before providing access.
• Correction. You have the right to request that we correct any personal information that we hold about you which is irrelevant, inaccurate, out-of-date, misleading or incomplete.
• Change of marketing preferences. You can change your marketing preferences at any time. For example, you can opt out of receiving marketing communications by contacting us using the details provided below or clicking the “unsubscribe” link in any communication you receive.
• Complaints. If for any reason you are not happy with the way that we have handled your personal information, please contact us. If you are still not happy, you have the right to make a complaint to the authority responsible for data protection in your country, for example, the Office of the Australian Information Commissioner or the Office of the Privacy Commissioner (New Zealand).
To exercise any of the rights mentioned above, please write to us at Capri (Australia) Pty Ltd, Level 3, 112 Castlereagh Street, Sydney, NSW, 2000, Australia or send an email to privacy@jimmychoo.com.
For direct marketing unsubscribe requests, please allow at least 3 working days for your request to be actioned. For all other requests, we will acknowledge your request as soon as possible and provide you with a further response in accordance with the timeframes prescribed by applicable law (usually within 30 days of your request). In some circumstances we may be able to refuse to provide you access to your information or to correct your information. We will provide you notice of any such refusal.
The rights mentioned above do not extend to non-personal data.
How you can protect your child’s information
We do not knowingly collect information from children under the age of 16. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at Capri (Australia) Pty Ltd, Level 3, 112 Castlereagh Street, Sydney, NSW, 2000, Australia or send an email to privacy@jimmychoo.com.
What are cookies? Why do we use them?
We use certain tools, such as cookies, to collect data about your visit to the Website such as device ID or unique identified, device type, computer and connection information, statistics on page views, traffic to and from the Website, referring URL, Internet Protocol (“IP”) address and standard web log information.
A cookie is a small text file that is used to store information on your browser or your computer's hard drive when you visit a website, such as the Website. A cookie does not contain information that identifies a person, but it allows for the linking of your computer to the information provided by you on the Website (such as, for example, linking your IP address and other information about your experience on the Website to your preferences expressed while choosing services and purchasing products offered through the Website).
Cookies are disseminated by servers and no one may gain access to information contained therein. The information stored in cookies is gathered directly and automatically by the Website and is processed in an aggregate and anonymous manner.
The use of cookies and other automatic data collection tools is necessary for the proper functioning of the Website and its services. However, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you block all cookies (including essential cookies), Jimmy Choo cannot ensure that all web pages of the Website will be displayed and/or that certain services will be supplied.
Jimmy Choo uses the following types of cookies:
• Strictly Necessary Cookies: These cookies are essential in order to enable you to browse the Website. Without these cookies, services offered by the Website (such as use of the shopping bag or access to your order history) cannot be provided.
• Analytical Cookies: These cookies are used to measure and analyse how the visitors use the Website (for example site traffic, total sales through the Website, the pages visitors go to most often and pages from which the visitors get error messages) in order to continuously improve the Website and the shopping experiences offered through the Website. All information collected by these cookies is in an anonymous form (even if passed onto third parties) and are not used to identify you.
• Functionality Cookies: These cookies are not necessary for the functioning of the Website but allow the Website to remember the choices and/or the preferences (such as your username, language or the region you are located) in order to offer you some advanced, simplified and personalised features.
• Targeting and Advertising Cookies: Targeting and advertising cookies may be used to deliver personalised advertisements that are more relevant to you and your interests. These cookies may collect quite detailed information about your browsing habits through the Website, such as products you have clicked on or put in your shopping bag. These cookies allow us to personalise any direct marketing communication (i.e. email) or to limit the number of times you see an advertisement or to help us to measure the effectiveness of our advertising campaigns. They also may enable us (or third-party advertising services we work with) to track the actions of users online over time and across different websites or platforms to measure statistics of our marketing efforts, and to deliver electronic advertisements that may be more relevant to individual consumers and that will improve the overall consumer experience. We do not currently respond to web browser "do not track" signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy.
• Third Party Cookies and Social Media Access: Please note that if you share content from the Website through third party websites (i.e. social networking websites) you may be sent cookies from these websites. This occurs where you choose to log in to our Website using your social media profile information. Your activity on our Website then becomes subject to the privacy policies of those other social media websites/services. Jimmy Choo does not control the setting of such cookies and encourages you to refer to the relevant social media provider’s websites for more information about their cookies and how to manage them. You should also look at the privacy policies of those websites and how they handle information to which they gain access as a result of your decision to log into our Website using your social media profile information.
For more detailed information about cookies and how they can be managed and deleted, please visit www.allaboutcookies.org.
How we can make changes to this policy
We will notify you of changes to this Privacy Policy by posting the amended terms on the Website.
If you do not agree to the new terms of this Privacy Policy, you should stop using the Website, and if you are a registered user, you may cancel your account with us within thirty (30) days of the date of posting the amended terms by contacting us at privacy@jimmychoo.com. Your account will be closed, and you will not be bound by the new terms.
Otherwise, continued use of the Website after the effective date of changes constitutes acceptance of the new terms of this Privacy Policy.
Who is part of the Jimmy Choo group?
The members of the Jimmy Choo Group who operate under the “Jimmy Choo” brand and who could be “data controllers” in relation to your personal information, are:
• J. Choo Limited - 10 Howick Place, London, SW1P 1GW, United Kingdom
• J Choo USA Inc - 11 West 42nd Street, Floor 27, New York, NY 10036, United States of America
• J. Choo Canada Inc - 840 Howe Street (suite 1100) Vancouver, BC, V6Z 2MI, Canada
• J Choo Germany GmbH - Prinzregentenstrasse 48, 80538 Germany
• Itachoo S.r.l. - Via Manzoni 7, Milan 20121 Italy
• Franchoo SAS - 41, Avenue Montaigne, 75008, Paris, France
• Jimmy Choo Spain SL - C/Claudio Coello, no 91, 28006, Madrid, Spain
• J Choo (Switzerland) AG - Bahnhofstrasse 26, 8001 Zurich, Switzerland
• J. Choo (Belgium) BVBA - Boulevard de Waterloo 53, 1000 Brussels, Belgium
• J. Choo Netherlands B.V. - Stadsweide 2, Unit 390, Designer Outlet Roermond, 6041TD Roermond, Netherlands
• J. Choo Czech s.r.o - Rybná 682/14, Staré Město, 110 00 Praha 1, Czech Republic
• J. Choo RUS LLC – Petrovka Street, Building 27, Premise 1/5, Moscow, 10731, Russia
• J. Choo (Austria) GmbH - Tuchlauben 4, 1010 Vienna, Austria
• Jimmy Choo Hong Kong Limited - 16/F, One Peking Road, Tsim Sha Tsui, Kowloon, Hong Kong, SAR China
• J. Choo (Asia) Limited - 16/F, One Peking Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
• Jimmy Choo Tokyo K.K. - 8th Floor,Toda Building, Aoyama, 8-5-34, Akasaka, Minato-Ku, Tokyo, Japan
• Jimmy Choo (Shanghai) Trading Co. Limited - Units 4611-4612, Hkri Centre One, Hkri Taikoo Hui, 288 Shimen Road (No.1), Jingan District, Shanghai, P.r. China
• Jimmy Choo (Malaysia) SDN.BHD. - Soho Suites @ KLCC, Block A2, Level 32-3A, No.20 Jalan Perak 50450, Kuala Lumpur, Malaysia
• Jimmy Choo (Singapore) Pte. Limited - 302 Orchard Road, #13-01/04, Tong Building Singapore 238862, Singapore
• Jimmy Choo Korea Limited - 3rd Fl, Cheongdam 57 Bld, 11, Dosan-daero 98-Gil, Gangnam-gu, Seoul, Korea
• JC Gulf Trading LLC - Office # 2901, JBC 4, Cluster N, JLT, PO BOX 392328, Dubai, United Arab Emirates
• J. Choo Sweden AB, c/o Setterwalls, Sturegatan 10, P.O. Box 1050, SE 101 39 Stockholm, Sweden
• J. Choo Norway AS - Nedre Slottsgate 17, 0157 Oslo, Norway
• J. Choo Denmark ApS - Købmagergade 7, DK-1150 København K, Denmark
• J. Choo (Macau) Co., Limited - Avenida da Praia Grande, no. 405, China Law Building, 26th Floor, Macau, SAR China
• J. Choo Portugal Unipessoal LDA – Avenida Duque de Ávila, 141, 1˚ direito, Lisboa, Portugal
• J. Choo (Thailand) Co., Limited - No 540 Mercury Tower Building, Level 11, Suite 1174, Ploenchit Road Kwaeng Lumpini, Khet Pathumwan Bangkok, Thailand
• Capri (Australia) Pty Ltd – Level 3, 112 Castlereagh Street, Sydney, NSW, 2000, Australia
• J. Choo Hungary Kft - 1062 Budapest, Váci út 1-3-Ep. 6. Em. Hungary
Brand Protection
Jimmy Choo works with customs authorities, law enforcement and legal representatives globally in an effort to prevent the sale of counterfeit Jimmy Choo products, both online and offline. To avoid the risk of purchasing counterfeit products, it is best two buy only from an official Jimmy Choo e-commerce website, an official Jimmy Choo retail store, or an authorized department store, specialty retailer or e-retailer that you know to be reputable. To report counterfeits, please brandprotection@capriholdings.com.
Would you like to know more?
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Capri (Australia) Pty Ltd, Level 3, 112 Castlereagh Street, Sydney, NSW, 2000, Australia or email privacy@jimmychoo.com.
This Privacy Policy was updated on 15th November 2021.