Restricted Products:
We are unable to accept returns for the following items:
- Made-to-Order items (including select styles from the Cinderella Edit)
- Earrings for pierced ears
We are also unable to accept returns of socks that have been worn and/or are not in their original packaging and with our black label intact.
Lipsticks and lip glosses can be returned provided they are unopened and in their original cellophane wrapping.
All swimwear items must be tried on over underwear, without removing the protective strip. Swimwear items may be returned providing they are in their original condition with original labels attached. The underwear protective strip must also be intact.
Please note items that have been worn, used, altered or damaged will not be accepted.
Faulty Items:
An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 1 year after delivery.
We do not consider damage that has occurred through wear to be a fault; you may refer to our Care and Repair page or further information.
Before you return a faulty item to us, please contact our Customer Services Team with the following information:
- Your proof of purchase/online order number
- A short description of the quality issue
- Supporting images of the affected area
Our Customer Services Team will then be in touch to advise the next steps.
All damaged returns are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether quality issue may have been caused through wear or by trying the item on without following our Returns Policy guidelines. We may be able to offer to repair your item but please note that repairs are not guaranteed.
In the event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.