Items that have been worn, used, altered or damaged will not be accepted.
We are also unable to accept returns for the following products:
- Fragrance
- Made-to-Order items (including selected styles from the Cinderella Edit)
- Earrings for pierced ears
- Lipsticks and lip glosses that have been opened or are no longer in their original cellophane packaging
All returned items are carefully inspected by our quality control team to determine whether an item is faulty or if the issue has occurred through wear or use.
An item is considered faulty if it is received in an imperfect condition or if a manufacturing fault develops within one year of delivery.
Damage resulting from wear is not considered a fault. For further guidance, please refer to our Care & Repair page.
If an item is found to be faulty due to a design or manufacturing issue, a replacement may be offered, subject to availability. If you would prefer a replacement, please indicate this when submitting your return request.
Before returning a faulty item, please contact Customer Service with the following information:
- Your proof of purchase or order number
- A brief description of the issue
- Supporting images of the affected area
Our Client Advisors will then be in touch to guide you through the next steps.