Do I need a Jimmy Choo account to request a return? You do not need to create an account to process a return.To request a return or exchange, submit your request here by entering your order number and email address.For further enquiries relating to returns and exchanges, please click here. Related articles How do I return or exchange an item? How will I know the delivery times and charges? What is your online returns policy? What is store credit and how can I redeem it? What is the difference between a Parfum, Eau de Parfum and Eau de Toilette?